Best Things to Do:
- 1. Dertour: What to expect from this travel provider?
- 2. Information: What does Dertour offer?
- 3. Experience and Review: How good is Dertour?
- 4. Contact: How to reach Dertour by phone, email, and mail?
- 5. Security: How secure is Dertour?
- 6. Booking: How easy or difficult is it to book with Dertour?
- 7. Payment: How can you pay at Dertour?
- 8. Flexibility: How does Dertour handle cancellations?
- 9. Brief Bio: Who is behind Dertour?
Dertour: What to expect from this travel provider?
If you're looking to book your next vacation, you'll inevitably end up at one of the larger travel providers. The options are vast, making it difficult to keep track. Should you book or keep searching? We'll enlighten you and examine various tour operators. Whether it's general info, safety, experiences, or reviews: We'll tell you everything you need to know if you're booking your vacation with Dertour.
Information: What does Dertour offer?
Dertour is both a tour operator and a travel agency chain. It is a brand of Der Touristik, which belongs to the Rewe Group.
Dertour travel agencies offer the entire range of major tour operators: vacation trips, flight, cruise, and train tickets, all the way to admission tickets and travel insurance.
You can book both online and at one of the numerous travel agencies. Particularly interesting is the ability to mix and match individual travel components to create a customized vacation.
Experience and Review: How good is Dertour?
On the review portal Trustpilot, Dertour receives a rating of 'acceptable' with 3.2 points. Customers praise the diverse offerings, customer service, communication, and the straightforward booking process. Some criticize the paid phone number of Dertour's service center.
In a comparison by the German Society for Consumer Studies (DtGV) of ten tour operators from 2020, Dertour landed in fifth place with a score of '2.2, good.'
Contact: How to reach Dertour by phone, email, and mail?
Internet: https://www.dertour.de/ Address: DER Deutsches Reisebüro GmbH & Co. OHG, Emil-von-Behring-Str. 6, 60439 Frankfurt Service number: 069 153 22 55 33 Email service@dertour.de Contact Page
Security: How secure is Dertour?
Your data is treated confidentially by Dertour and is not shared with third parties. The SSL (Secure Socket Layer) encryption technology used ensures that your data is protected from unauthorized use.
Booking: How easy or difficult is it to book with Dertour?
The vacation search and booking process are straightforward, guiding customers step by step. You can find your vacation in various categories such as package tours, events, rental cars, hotels, flights, and more. You can specify different data in the search mask, such as destination, departure airport, travel dates, duration, and travel count.
By clicking the booking button, you proceed to the booking form where you can enter your data. You then select the desired payment method and any additional services such as insurance. Confirming the booking button finalizes your trip. Alternatively, you can also book your vacation by phone with the service team or at a Dertour travel agency.
Payment: How can you pay at Dertour?
You can pay for your trip with Dertour using standard methods: credit card, direct debit, or bank transfer. Dertour accepts Mastercard, Visa Card, and American Express. After booking, you receive an invoice sent to the email address you provided. Transfers are accepted up to ten days before travel.
Flexibility: How does Dertour handle cancellations?
Generally, you can cancel your trip at any time. However, cancellation fees may apply, depending on when you cancel. As of January 2023, online bookings with Dertour can only be canceled via the service team at the phone number 069 / 153 22 55 33 or by email at service@dertour.de.
For new bookings since March 1, 2021, Dertour offers the Flex Packages option, allowing free cancellation or rebooking for many offers up to 14 days before departure. Offers for which Flex Packages are available can be filtered in the search results list on the left sidebar.
Additionally, you can always purchase insurance with the booking. Dertour collaborates with Ergo Reiseversicherung, where you can opt for annual travel protection or COVID-19 supplemental coverage during the booking process.
Brief Bio: Who is behind Dertour?
Dertour is one of Germany's leading tourism companies and belongs to Der Deutsches Reisebüro GmbH & Co. OHG, acquired by the Rewe Group in 2000. The company was founded in 1917 in Berlin as the 'Central European Travel Agency' and was renamed Deutsches Reisebüro after World War II.
The travel agency sales include 766 chain travel agencies, over 560 franchisees, and more than 1500 legally independent travel agencies. The offerings range from vacation trips, flight, cruise, and train tickets, to individually planned trips, admission tickets, and travel insurance.
In addition to Dertour, several other tour operator brands belong to the company, such as Meiers Weltreisen, ADAC Reisen, or Jahn Reisen. The offer is also complemented by own hotel chains like Sentido, Club Calimera, or Aldiana.